Building an Intent Classification Model for Customer Support in Ghana Using NLP

This Omdena Local Chapter Challenge runs for 6 weeks and is a unique experience to try and grow your skills in a collaborative and safe environment with a diverse mix of people from all over the world. 

You will work on solving a local problem, initiated by Accra, Ghana Chapter.

The problem

Customer support teams in Ghana struggle to effectively categorize and respond to customer inquiries, resulting in delays, confusion, and customer dissatisfaction.

The goals

• Develop an accurate intent classification model for customer support inquiries in Ghana.
• Improve response times by automating the ticket routing process based on identified customer intents.
• Enhance the efficiency of customer support operations through streamlined and optimized workflows.
• Increase customer satisfaction and loyalty by providing personalized and relevant support solutions.

Why join? The uniqueness of Omdena Local Chapter Challenges

Omdena Local Chapter Challenges are not a competition or hackathon but a real-world project that will grow your experience to a new level.

A unique learning experience with the potential to make an impact through the outcome of the project. You will go through an entire data science project lifecycle. This covers problem scoping, data collection, and preparation, as well as modeling for deployment.

And the best part is that you will join the global and collaborative community of Omdena with tons of benefits to accelerate your career.

Read more on how Omdena´s Local Chapters work