Projects / AI Innovation Challenge

An AI-Driven Chatbot for Refugees Helplines

Challenge Completed!

Omdena Featured image

In this 8-week challenge, a global team of 50 AI engineers developed a chatbot to support refugees helpline.

The problem

The integration process for immigrants in a new country is not an easy task. Even with hard work and the desire to fit in, immigrants may face many challenges, including accessing basic information or understanding some of their basic rights in the country of residence.

With the help of Omdena Collaborators, Art For Impact wants to take a step further and utilize cutting-edge technology in building a bridge of understanding between cultures, combating hatred, showing the world that immigrants are contributing to their host communities, and allowing them to prosper. Currently, most of the conversations are being carried out by human agents and others by simple multiple option lists. The majority of the questions are repetitive. The goal is to reduce the time agents spend on simple and repetitive questions by building an intelligent Chatbot, able to hold intuitive and natural conversions to provide the services and answer those questions.

The project outcomes

Starting with data collection and augmentation, the team applied exploratory data analysis (EDA) to gain first insights into the data. Various EDA approaches (word clouds, topic modeling, knowledge graphs, etc.) were helpful in identifying relevant chatbot intents, entities, and responses.

Next, the team built NLU (natural language understanding) and NLG (natural language generation) models in Rasa. In order to handle emergency cases, the models identify utterances and messages related to emergencies and group them by intent. Keywords are highlighted in emergency messages as entities. Some stories were developed as conversation archetypes

Finally, the application was deployed using Docker.

Partner testimonial

First Omdena Project?

Join the Omdena community to make a real-world impact and develop your career

Build a global network and get mentoring support

Earn money through paid gigs and access many more opportunities

Your Benefits

Address a significant real-world problem with your skills

Get hired at top companies by building your Omdena project portfolio (via certificates, references, etc.)

Access paid projects, speaking gigs, and writing opportunities


Good English

A very good grasp in computer science and/or mathematics

Student, (aspiring) data scientist, (senior) ML engineer, data engineer, or domain expert (no need for AI expertise)

Programming experience with Python

Understanding of Data Analysis, Machine Learning and/or Satellite Imagery

This challenge has been hosted with our friends at

Application Form

Related Projects

media card
Detecting Fault Location within Power Distribution Systems in Iraq using AI
media card
Developing a Platform for Detecting Dis/Misinformation in Mongolia with AI
media card
Developing a Conversational AI-Powered Child Protection Dashboard

Become an Omdena Collaborator

media card
Visit the Omdena Collaborator Dashboard Learn More